Privacy Policy

Privacy Policy

Effective Date: September 18, 2026
Last Updated: September 18, 2026

Greenwood Spine Care PLLC (“Greenwood,” “we,” “us,” or “our”) operates the Greenwood Chiropractic Wellness Center website located at https://www.chirogreenwood.com/ (the “Website”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Website, contact our office, request an appointment, complete patient forms, use our services, or communicate with us by telephone, email, or text message.

By using the Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following categories of personal information:

  • Name and contact information, including email address, telephone number, and mailing address.
  • Appointment and inquiry information, including requested services, appointment details, and information submitted through contact forms.
  • Patient and health-history information that you voluntarily provide through patient paperwork, forms, consultations, or treatment-related communications.
  • Information about services you request or receive, including chiropractic care, acupuncture, rehabilitation, SoftWave Therapy, weight-loss services, wellness care, and related services.
  • Payment or billing information, if you make a payment or provide such information through our services.
  • Communications and correspondence you send to us by telephone, email, text message, or through the Website.
  • SMS communication information, including your telephone number, SMS opt-in status, consent records, message history, and opt-out requests.
  • Technical information, including IP address, browser type, device type, operating system, referring website, pages viewed, and Website access times.
  • Any other information you voluntarily submit to us.
  1. How We Collect Information

We may collect information:

  • Directly from you when you complete a form, request an appointment, submit patient paperwork, contact us, or communicate with our staff.
  • During office visits, consultations, evaluations, or treatment.
  • When you call, email, or send a text message to us.
  • Automatically through cookies, analytics tools, server logs, pixels, and similar technologies.
  • From third-party appointment scheduling, payment, communication, or other service providers that assist us in operating our business.
  • From publicly available sources when permitted by law.
  1. How We Use Information

We may use personal information to:

  • Respond to questions, requests, and appointment inquiries.
  • Schedule, confirm, reschedule, and provide reminders about appointments.
  • Provide, administer, and improve chiropractic and related healthcare services.
  • Review health history and information relevant to services you request or receive.
  • Communicate with you about appointments, services, requests, billing, and customer support.
  • Send SMS messages when you have provided the required consent.
  • Send promotional or marketing communications only when permitted and where you have provided the appropriate consent.
  • Process payments and maintain business records.
  • Improve the Website, services, and patient experience.
  • Prevent fraud, misuse, security incidents, or unauthorized activity.
  • Comply with applicable laws, regulations, legal proceedings, or governmental requests.
  • Protect the rights, safety, property, and security of Greenwood, our staff, patients, and others.
  1. SMS Communications and Consent

If you affirmatively opt in to receive text messages from Greenwood, we may send SMS messages relating to appointment confirmations, appointment reminders, responses to inquiries, service-related updates, customer support, and other communications you have requested.

Promotional or marketing text messages will be sent only when you provide the appropriate additional consent.

You may opt in by checking an SMS consent box, submitting a supported text-message request, or using another affirmative consent method presented by Greenwood. Providing a telephone number alone does not constitute consent to receive SMS messages.

Message frequency varies. Message and data rates may apply. Consent to receive SMS messages is not a condition of purchasing services, receiving care, or making an appointment.

You may opt out at any time by replying STOP to any text message you receive from Greenwood. After you send STOP, you will receive one final confirmation message stating that you have been unsubscribed. You will not receive additional SMS messages unless you later provide new consent to re-enroll.

For help, reply HELP to any message or contact us at midwestdc@gmail.com or (773) 239-7777.

You may continue to contact us by telephone or email after opting out of SMS messages. Do not use text messaging for medical emergencies. If you are experiencing an emergency, call 911 or contact your local emergency provider.

  1. Mobile Information and SMS Consent Sharing

We do not sell, rent, or trade your mobile telephone number, SMS opt-in data, or SMS consent records.

Mobile information, including telephone numbers and SMS consent data, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers only when reasonably necessary to transmit communications you requested, operate our messaging systems, maintain security, comply with applicable law, or protect our rights. These service providers are not authorized to use your mobile information for their own marketing or promotional purposes.

  1. How We Share Information

We may share personal information in the following circumstances:

  • With vendors and service providers that help us operate our Website, scheduling systems, communications, payment processing, analytics, security, and business operations.
  • With healthcare professionals, contractors, insurers, billing providers, or other parties involved in providing or administering services, when permitted by law.
  • With professional advisers, such as attorneys, accountants, insurers, or auditors, when reasonably necessary.
  • When required by law, subpoena, court order, or legal process.
  • When necessary to investigate fraud, security concerns, violations of our policies, or unlawful activity.
  • In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
  • With your direction, permission, or consent.

We do not sell personal information.

  1. Cookies and Analytics

The Website may use cookies and similar technologies to remember preferences, understand Website traffic, improve functionality, and measure the effectiveness of communications.

You may be able to control cookies through your browser settings. Disabling cookies may affect certain Website features.

  1. Data Retention

We retain personal information for as long as reasonably necessary to provide services, communicate with you, maintain business and healthcare-related records where applicable, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our rights.

SMS consent and opt-out records may be retained as necessary to document compliance and honor your communication preferences.

  1. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction.

No method of transmitting or storing information is completely secure. Therefore, we cannot guarantee absolute security.

  1. Your Choices and Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. You may also withdraw consent for marketing communications or opt out of SMS messages by replying STOP.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.

  1. Health Information and HIPAA

This Website Privacy Policy is not a substitute for any Notice of Privacy Practices that may apply to protected health information under the Health Insurance Portability and Accountability Act or other healthcare privacy laws.

Greenwood may maintain a separate HIPAA policy or Notice of Privacy Practices. If you are a patient, additional privacy rights and practices may apply to protected health information collected or maintained in connection with healthcare services.

Please contact our office for the applicable HIPAA notice or patient privacy information.

  1. Third-Party Websites and Services

The Website may contain links to third-party websites, including payment services, appointment platforms, patient paperwork systems, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the policies of any third-party service you use.

  1. Children’s Privacy

The Website is not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13 through the Website.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.

  1. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, please contact us:

Greenwood Spine Care PLLC
Attn: Tom Toulios
11001 S Kedzie Ave
Chicago, IL 60655

Email: midwestdc@gmail.com
Phone: (773) 239-7777

Website: https://www.chirogreenwood.com/